Westnet customer sign in.
A signed-in area for Westnet customers is on the way. It opens in three parts.
What you will be able to do.
Access is for Westnet customers. Until it opens, support runs the way it does today. Call us and we will pick up.
Documentation
A documented knowledge base
Device documentation, configuration reference and troubleshooting, kept in one place and kept current.
ZIRD
Change requests you can raise yourself
Stage a ZIRD change, such as a volume level or an apparatus in or out of service, and submit it when it is ready. Westnet still applies the change, because your system runs on your own network. What changes is that you raise it and can see where it is.
Support
Tickets with a history
Open a support ticket, follow it, and keep the record of what was done. Today that history sits in a call log.