Support

Westnet, LLC. has a long-standing history of providing quality communications products and services to emergency services agencies.  We absolutely understand that the equipment you use for public safety must work when you need it – Lives can depend on it.  Stringent quality control standards are applied to each system prior to shipping, and each system is fully tested in the Westnet Integration Laboratory with the customer’s unique programming.

Westnet proudly backs all its products with a parts and labor warranty.   On-site maintenance and service contracts are also available.

Westnet brings our expertise to you, literally.  We offer preventative maintenance services to keep your systems operating at their optimum levels. A typical maintenance program is a comprehensive and tiered response to include 24/7/365 hardware, software, and help desk support.

Our one size doesn’t fit all approach to preventative maintenance is widely popular with our clients. Customers can select from:

• Enterprise
• Pro
• Basic

These programs can be mixed and matched between dispatch and the fire stations. Some customers select Pro for dispatch and Basic for the fire stations. Others prefer Enterprise service for dispatch and Pro for the station equipment.

User training is designed to match the system you purchase.  For more comprehensive systems, Westnet has designed a “modular” or “scaled” approach to training and knowledge transfer so that fire departments have confidence in the products they have purchased.

Westnet provides our customers 24/7/365 emergency response.

Westnet Customer Success Group can directly access a station’s alerting system. This customer service provides a collaborative effort between Westnet and department personnel in order to quickly resolve any issues.

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