Fire station alerting system support.
Customer service, station design, engineering, installation and lifecycle support from the people who built the platform.
If your system is down, call support on 888-563-5828, Monday 8am Eastern to Friday 5pm Pacific. After hours, call 714-548-3500 for emergencies.
Contact SupportFive ways to get help
Customer Service
Direct access to people who know your station, your configuration and your history.
Explore →02Station Design Services
Layout, zoning and alerting design for new builds and renovations, before anything is ordered.
Explore →03Engineering & Design
System engineering, CAD integration planning and documentation for your IT and technical reviewers.
Explore →04Installation
Deployment into live stations, coordinated around your operations.
Explore →05Lifecycle & Benefits
Remote monitoring, firmware updates and a defined support path for the life of the system.
Explore →How to reach support
Support and engineering are led from the home office in Huntington Beach, California.
A signed-in support portal
Documentation, firmware and support history for the equipment you own, in one place.
Gated knowledge base
Manuals, firmware, configuration guides and release notes behind a single sign-in, scoped to the equipment you actually own.
Ticketing with a record
Raise, track and close support tickets with a history that survives staff turnover on both sides.
Hand-off to field service
Tickets that require a site visit route into the field service system, with the detail intact.
The customer area is opening in stages. Until then, call support and we will pick up. See what is coming →
Talk to Westnet support.
Your configuration and service history are on file, so the conversation starts from your station.
Contact Support → Call 888-563-5828