Automated dispatch system for the 911 center.

Westnet’s dispatch platform distributes IP alerting in less than a second, with Automated Voice text to speech. Consistent, fast, reliable and efficient.

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162,000dispatches processed · 30 days

Westnet’s Dispatch Platform enhances the dispatch process, making it more consistent and efficient.

Problem
Radio tones only. No call details at the station.

IP alerting from CAD

Alerts are delivered to stations over IP, with important call details including address, call type, and response resources, in under a second.

Problem
The dispatcher reads every call aloud.

Automated Voice Dispatch

AVD text to speech reads out important incident information at the station and over radio, allowing the dispatcher to focus on the next call.

Problem
The network drops. The call has no backup path.

Automatic failover

If IP confirmation does not return, the platform sends the call details over radio automatically, with no dispatcher interaction.

The Westnet Dispatch Platform is a key component at the 911 center.

Westnet is installed at the dispatch center and initiates the call across the entire agency in less than a second. Select a building below to see the Westnet system.

How the alert travels

  1. 1
    A dispatcher keys the alert.From any position on the floor.
  2. 2
    All three stations get it at once.Over the IP network, in under a second.
  3. 3
    Each station confirms.Dispatch sees which stations have the call.
  4. 4
    Radio stands by.A second path to every station if the network drops.
  • Westnet alert over IP
  • Radio backup path
  • Select to see equipment

Simplified from Westnet dispatch installations. Not to scale.

Efficient call processing, every time

Automated Voice Dispatch takes the broadcast task off of the dispatcher, allowing them to focus on critical resource and emerging related decisions.

  • No manual read-out of the station, call type and address
  • The same details to every unit at the same moment
  • A station confirmation in the record for every call

How automated dispatch works

01

The call is entered in CAD

The dispatcher enters the call into CAD and Westnet routes the alert to the responding station.

02

IP alerting

The alert is sent from CAD over IP, via Westnet’s modern API infrastructure, with sub-second delivery to the responding agency.

03

Automated Voice Dispatch

Westnet’s text to speech engine reads the pre-alert and actual call details at the responding agency, vastly improving response times.

The four parts of the dispatch system.

AVD

Reads the call out from the CAD data.

Alerting Platform

The dispatch software that takes the call from CAD and routes it.

RIC

Sends the call by radio if the IP path fails.

Dispatch Console

Real-time status and system health.

Defensible by design

NFPA 1225

System health

Continuous monitoring, captured, logged, audit-ready.

APCO Aligned

PSAP-grade

Built around the realities dispatchers face every shift.

CAD Tested

Integrations

Pre-validated with major CAD platforms.

Who it's for

911 Center Directors

PSAP performance, NFPA 1225, reliability.

PSAP Managers

Dispatcher workload, redundancy, defensibility.

Emergency Mgmt Directors

Multi-jurisdiction and consolidation.

County & City IT

CAD integration and network architecture.

Take the routine work off your dispatchers.

Talk with Westnet about adding IP alerting and automated voice dispatch to your emergency dispatch system.

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Common questions

The benefits of using dispatch alerts include faster response times, improved situational awareness, and enhanced coordination among emergency responders.

Dispatch alert systems need to have real-time updates, integration with GPS and mapping software, customizable alert settings, and compatibility with various communication devices.

Automated dispatch voice systems improve efficiency by providing clear, consistent, and immediate instructions to responders, reducing the risk of miscommunication and delays.

Unit dispatch software plays a crucial role in modern emergency operations by streamlining dispatch processes, tracking unit locations, and ensuring that the closest and most appropriate resources are deployed quickly.

Dispatch technology enhances communication during emergencies by providing real-time information, facilitating seamless coordination, and ensuring that all responders receive accurate and timely updates.

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